What you will learn: how to send a message from the app so the reply lands in your account email.
Screen name: Contact support
Address: /support
How to open: map menu → Support. Also from some “Contact support” links on the map status strip and help floater.
You must be signed in. Free and VIP use the same form.
Write a ticket
The page says: Tell us about a question, issue, or billing request. We'll reply by email. There is also a link to the in-app knowledge base.
It shows Signed in as {email}. Replies go to that address.
| Field | Rules |
|---|---|
| Category | Question, Bug report, Billing, or Other |
| Subject | 3–200 characters |
| Message | 10–5000 characters |
Tap Send message (Sending…).
Success shows a confirmation from the server. Then you can Back to map.
If sending fails, an error appears at the top of the form. Wait and retry. For billing that cannot wait, you can also email support@algocatch.com (same address as the public site Contact link).
What to include (so we can actually help)
- What you tapped (mode, tool, species)
- Rough area (bay / harbour name is enough — you do not need to give a secret mark)
- Screenshot if a layer is missing
- For Billing: approximate time of payment and the email on the Stripe receipt (never send full card numbers)